Refund policy

Damages:

If your shipment arrives damaged, is lost, marked as delivered, or if there is an error with your order, you MUST notify Joyful Home Candle Co. within 2 days of delivery—no exceptions. For damaged items, please send photos to help us address the issue properly. Damaged products will be eligible for store credit only; refunds are not available, with no exceptions to this policy.

In cases of lost packages, a shop credit for the total value of the order will be issued after all search efforts by the carrier have been exhausted.

Exchanges 

If a customer is unsatisfied with their purchase due to scent preference, they may return the item at their own expense, provided it is in UNUSED condition, and receive a full store credit.

Refunds

Because of the nature of our products, we do not accept returns for refunds unless the item is deemed defective by Joyful Home Candle Co.  

Please do not hesitate to contact us with any issues or concerns to joyfulhomecandleco@gmail.com. Our goal is to bring joy to your home with each product you purchase from us.